Last updated: 30 July 2026

1. Identity of the Service Provider
The services described in these Terms and Conditions are provided under the commercial name Village Crows™ by:
Photo Rovers SARL
1 Rue Saint-Étienne
30700 Uzès
France

French business identification number (SIREN): 908 266 208
French VAT number: FR 57 908266208
Telephone: +33 (0)6 52 93 27 29
Email: info@photorovers.fr
Managing Director: Rémi Tremblay

Photo Rovers SARL is referred to below as “Village Crows”, “we”, “us” or the “Service Provider”.

2. Purpose and scope
These Terms and Conditions govern the provision of home-watch, second-home care, local coordination and related services by Village Crows to its clients.

They apply to all services ordered through our website, by email, through a quotation or service agreement, or by any other agreed means.

The client is referred to below as the “Client” or “you”. A Client acting for purposes outside their trade, business, craft or profession is also referred to as a “Consumer”.

These Terms and Conditions, together with the accepted quotation, service agreement, care-plan description and any written special conditions, form the contract between Village Crows and the Client (the “Contract”).

If there is a conflict between these documents, the following order of priority applies:

1. any written special conditions agreed between the parties;

2. the accepted quotation or service agreement;

3. these Terms and Conditions; and

4. the general information published on the website.

 
Our Privacy Policy applies separately to the processing of personal data.

3. Description of the Services
Village Crows provides scheduled visual checks of second homes and related local assistance while their owners are away.

Depending on the selected care plan or quotation, a scheduled visit may include:

• a visual inspection, from ground level, of accessible exterior and interior areas;

• checking for visible signs of unauthorised entry, disturbance or other obvious changes;

• checking for visible leaks, damp, humidity or damage;

• checking that accessible doors, windows and shutters appear secure;

• checking that heating or cooling systems are set and appear to be operating in accordance with the Client’s instructions;

• looking for visible signs of pests or insects;

• noting unusual smells, noises, warning lights or other apparent concerns;

• removing mail, flyers and parcels from the letterbox or entrance area;

• airing the property and taking meter readings where agreed;

• issuing a dated photographic visit report through the secure client portal; and

• notifying the Client promptly of any significant concern identified during the visit.

 
Only the services expressly included in the selected care plan, accepted quotation or service agreement are included in the Contract.

A standard care-plan visit covers up to 45 minutes at the property. Larger, remote, unusual or more complex properties may require a personalised quotation.

4. Nature and limitations of home-watch visits
The Services consist of periodic visual observations of reasonably accessible areas. They are intended to provide an additional local presence and do not constitute:

• continuous surveillance, guarding or security services;

• occupation of the property by a caretaker or house sitter;

• a technical, structural, electrical, plumbing, heating, pest-control or safety inspection;

• property management, estate agency or rental management regulated by French real-estate legislation;

• an insurance service or a substitute for the Client’s insurance obligations;

• a guarantee that burglary, trespass, leaks, damage, equipment failure, pests or other incidents will be prevented or detected; or

• emergency-response services provided by the police, fire brigade, medical services or a security company.

 
We do not move furniture, open walls, climb onto roofs, use ladders, enter confined or dangerous areas, or inspect areas that cannot be accessed safely during an ordinary visit, unless expressly agreed in writing and legally permissible.
 
A visit report records conditions that were reasonably visible at the time of the visit. It does not certify the general condition, security or regulatory compliance of the property.
 
5. Care plans
The care plans displayed on the website currently include:

• Essential Care Plan: one scheduled visit per month;

• Serenity Care Plan: two scheduled visits per month; and

• Vigilance Care Plan: one scheduled visit per week.

 
The Serenity and Vigilance Care Plans include, when requested, the local coordination of indoor housekeeping and/or arrival preparation. The work performed by any third-party provider, and any attendance time required from Village Crows, may be invoiced separately unless expressly stated otherwise.

Visit schedules are agreed in advance. Exact visit dates and times may vary according to operational requirements, public holidays, weather, safe access and availability. Unless expressly agreed for a particular purpose, time is not of the essence.
Care-plan visits may be paused while the Client is residing at the property, subject to reasonable prior notice and the conditions stated in the quotation or service agreement.

6. Additional services
Subject to availability and safe access, additional services may include:

• urgent or post-weather-event property visits;

• coordination of local service providers;

• attendance for a service provider or delivery;

• watering indoor or balcony container plants during a scheduled visit;

• detailed project or renovation follow-up; and

• other services agreed in writing.

 
Plant watering is limited to the number of pots and conditions stated on the website or in the quotation. It does not include garden maintenance, planted beds, irrigation systems, pruning, repotting or other horticultural work unless expressly agreed.

Urgent requests are handled on a reasonable-efforts basis. Village Crows does not guarantee availability or intervention within a particular period unless this has been expressly agreed in writing.

7. Quotations and formation of the Contract
Information published on the website describes the Services but does not, by itself, constitute a binding contractual offer.

Before the Services begin, the Client will normally receive a quotation, service agreement, order confirmation or other written description stating the selected Services, prices and any special conditions.

The Contract is formed when the Client:

• signs or expressly accepts the quotation or service agreement;

• confirms the order in writing; or

• otherwise clearly accepts our offer and these Terms and Conditions.

 
We may refuse a request where the property is outside our service area, cannot be accessed safely, requires services outside our competence or legal authorisation, or where we do not have sufficient availability.
 
The Client must review the order information and notify us promptly of any error or omission.
 
8. Prices
Prices are stated in euros and include French value-added tax at the applicable rate, unless expressly stated otherwise.
 
The current standard prices are displayed on the website. The prices applicable to the Contract are those stated in the accepted quotation, service agreement or order confirmation.
 
Additional work requested by the Client or made necessary by circumstances outside the agreed scope may be charged at the applicable hourly or fixed rate, provided that the Client has approved the additional service or that the expenditure is authorised under the emergency provisions below.

Travel time may be included in the invoiced time where indicated on the website, quotation or service agreement.

Third-party costs—including tradespeople, cleaning, repairs, replacement items, deliveries, materials, parking or specialist services—are not included unless expressly stated otherwise.

9. Invoicing and payment
Care-plan visits and additional services are invoiced monthly after they have been performed. No advance payment is required unless otherwise stated in an accepted quotation or agreed for third-party expenses.

Invoices are payable within the period stated on the invoice by the payment methods made available by Village Crows.

If a Consumer disputes an invoice, they should contact us promptly and provide the relevant details. The undisputed portion remains payable.

For Clients acting in a professional capacity, late payment may give rise, automatically and without prior notice, to the late-payment interest and fixed recovery compensation required by French law and specified on the invoice.

If an undisputed invoice remains unpaid after a reasonable reminder, we may suspend future Services until payment is received. We will give reasonable notice before suspending Services, except in cases of fraud, repeated non-payment or another serious breach.

10. Client obligations
The Client must:

• provide accurate and complete contact, property and emergency information;

• have the legal authority to grant us access to the property and instruct us to perform the Services;

• provide safe, lawful and reasonably unobstructed access;

• provide functioning keys, access devices, alarm instructions and codes where required;

• promptly notify us of any change to locks, codes, alarms, access arrangements, occupants, contractors or property conditions;

• maintain appropriate building, contents and civil-liability insurance for the property;

• keep utilities, equipment, alarms and monitoring systems properly maintained;

• disclose any known hazard, defect, animal, surveillance device or other circumstance that could affect the safe and lawful performance of the Services;

• provide clear written instructions for heating, cooling, ventilation, water, shutters, mail, plants and other agreed matters;

• remain reasonably contactable or appoint an authorised emergency contact; and

• pay invoices and approved third-party costs when due.

 
The Client must not ask Village Crows to perform any unlawful, unsafe or misleading act.
 
If keys, access information or alarm codes supplied by the Client do not work, the scheduled visit may still be chargeable where our representative has travelled to the property and made a reasonable attempt to perform the Service.

11. Keys, access devices and alarm information
Keys, access devices and alarm information entrusted to Village Crows will be handled with reasonable care and used only for the agreed Services.

The Client should provide keys that do not display the full property address wherever reasonably possible.
 
The Client authorises Village Crows and its authorised personnel to enter the property for the performance of the Services. Where access to a communal area or co-owned property is required, the Client confirms that the necessary permission has been obtained.
 
We are not responsible for an inability to enter the property caused by changed locks, defective keys, alarm malfunction, access restrictions, the presence of occupants, contractors or animals, or any other circumstance outside our reasonable control.

Any arrangements for the return, replacement or secure destruction of keys at the end of the Contract will be agreed with the Client.

12. Animals and hazardous conditions
The Client must tell us in advance if animals may be present at the property.
 
We may refuse or discontinue a visit if an animal, person, weather event, structural condition, utility fault, contamination, alarm, access route or other circumstance presents a potential danger.
 
A visit that cannot be completed safely for a reason outside our control may remain chargeable where reasonable travel or work has already been undertaken.
 
13. Reports and client portal
Where included in the care plan, visit reports and photographs are made available through a secure client portal.

The Client is responsible for keeping their portal login details confidential and must notify us promptly if unauthorised access is suspected.

Reports and photographs are prepared for the Client’s personal information in connection with the Services. They should not be treated as professional surveys, expert reports, insurance assessments or regulatory certificates.

Reasonable temporary interruptions to the portal may occur because of maintenance, technical failures, cybersecurity measures or events outside our control. Where appropriate, we may provide a report by email or another reasonable method.

The processing of photographs and other personal data is governed by our Privacy Policy.

14. Notification of concerns and emergency action
If we identify a significant concern, we will make reasonable efforts to contact the Client or the designated emergency contact using the information provided.

Unless expressly authorised in writing, Village Crows is not required to arrange repairs, incur expenditure or instruct a third party on the Client’s behalf.

Where immediate action reasonably appears necessary to protect persons or prevent serious and imminent damage to the property, and the Client or emergency contact cannot be reached in time, the Client authorises us to:

• contact the appropriate emergency services;

• take reasonable temporary protective measures; and

• contact a suitable local service provider.

 
Except where required to address an immediate threat to personal safety, expenditure on the Client’s behalf without prior approval will not exceed 200 euros including VAT.

The Client must reimburse properly documented and reasonable third-party costs incurred under this authority. Village Crows does not guarantee the availability, response time, price or work of an emergency service or third-party provider.

15. Third-party service providers
At the Client’s request, Village Crows may identify, contact or coordinate local tradespeople, cleaners, delivery companies or other service providers.

Unless expressly agreed otherwise:

• the third party remains legally and professionally independent from Village Crows;

• the contract for the third party’s work is between the Client and that provider;

• the provider determines its own methods, availability and prices;

• the Client is responsible for approving quotations and paying the provider directly; and

• Village Crows does not guarantee or assume responsibility for the provider’s workmanship, delays, omissions or regulatory compliance.

 
Village Crows remains responsible for performing its own coordination obligations with reasonable care.
 
16. Changes, cancellations and missed visits
The Client should request a change, pause or cancellation as early as reasonably possible.
 
A scheduled visit cancelled with at least 48 hours’ notice will not be charged unless special conditions provide otherwise.

Where less than 48 hours’ notice is given, or where a visit cannot be completed because access is unavailable or the Client has not provided required information, we may charge the scheduled visit where we have reserved the time, travelled to the property or begun performing the Service.

We may reschedule a visit where necessary because of unsafe weather, illness, access problems, force majeure or another reasonable operational constraint. We will inform the Client and arrange a replacement visit where appropriate.

These provisions do not limit a Consumer’s statutory right of withdrawal.

17. Duration, suspension and termination
Unless the quotation or service agreement states a fixed duration, a recurring care plan is concluded for an indefinite period.

Either party may terminate an indefinite-duration care plan by giving 14 days’ written notice. Services performed and approved costs incurred before the effective termination date remain payable.

The Client may pause scheduled care-plan visits while occupying the property by giving reasonable prior notice. A prolonged pause may require a new schedule or quotation when Services resume.

Either party may terminate the Contract immediately where the other party commits a serious breach that cannot be remedied. Where the breach can be remedied, the affected party should first give written notice and a reasonable period in which to remedy it.

We may suspend or terminate the Services immediately where:

• access or working conditions are unsafe or unlawful;

• the Client asks us to perform an unlawful or materially different service;

• undisputed invoices remain unpaid after reasonable notice;

• essential information supplied by the Client is materially inaccurate; or

• continuing the Services would expose a person, property or our business to an unreasonable risk.

 
On termination, we will agree arrangements for keys and other property entrusted to us and issue any final invoice.
 
18. Consumer right of withdrawal
Where a Consumer concludes the Contract at a distance or away from our business premises, they generally have the right to withdraw from it without giving any reason within 14 days from the date on which the Contract is concluded.

To exercise this right, the Consumer must send an unambiguous statement of withdrawal to:
Photo Rovers SARL – Village Crows
1 Rue Saint-Étienne
30700 Uzès
France
Email: info@photorovers.fr

The Consumer may use the model withdrawal form at the end of these Terms and Conditions, but its use is not compulsory.
It is sufficient for the withdrawal notice to be sent before the 14-day period expires.

If the Consumer expressly asks us to begin providing the Services before the withdrawal period has expired and subsequently withdraws, they must pay an amount proportionate to the Services provided before we receive the withdrawal notice.

The right of withdrawal is lost once a service has been fully performed only where:

• performance began with the Consumer’s prior express request; and

• the Consumer expressly acknowledged that the right of withdrawal would be lost once the Service had been fully performed.

 
This section does not apply where an exception expressly provided by French consumer law applies.
 
19. Standard of performance and liability
Village Crows will perform the agreed Services with reasonable care and skill.
 
If we fail to perform a Service in accordance with the Contract, the Client must notify us within a reasonable period and allow us, where appropriate, an opportunity to repeat or correct the Service.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory Consumer rights.

Subject to those mandatory rules, Village Crows is responsible only for direct and foreseeable loss caused by its proven contractual breach.

Village Crows is not responsible for loss or damage caused by:

• a defect, incident or hidden condition that could not reasonably be observed during the agreed visual visit;

• events occurring between scheduled visits;

• inaccurate, incomplete or late information supplied by the Client;

• defective alarms, locks, utilities, appliances, equipment or building components;

• the Client’s failure to maintain or insure the property;

• an inability to access the property for reasons outside our control;

• actions or omissions of an independent third-party provider, except where liability arises from our own proven fault in carrying out the agreed coordination; or

• force majeure.

 
Any contractual limitation of liability applies only to the extent permitted by French law and does not deprive a Consumer of mandatory statutory protection.
 
20. Force majeure
Neither party is liable for a delay or failure caused by an event beyond its reasonable control that qualifies as force majeure under French law.

Such events may include extreme weather, flooding, wildfire, epidemic restrictions, civil disturbance, public-authority measures, widespread utility or communications failures, blocked or unsafe roads and other events that make performance impossible.

The affected party will notify the other party as soon as reasonably possible. Obligations affected by the event will be suspended for its duration. If the event continues for an extended period and prevents substantial performance of the Contract, either party may terminate the affected Services without penalty, subject to payment for Services already performed.

21. Personal data
Personal data is processed in accordance with our Privacy Policy, available on the Village Crows website.

The Client must inform Village Crows if photographs should avoid particular areas containing especially private material, provided that this does not prevent the agreed inspection from being performed.

If the Client provides personal data concerning an emergency contact, occupant, contractor or other person, the Client confirms that they are authorised to provide the information and will inform that person where required.

22. Intellectual property
The Village Crows name, website, texts, photographs, videos, graphics, reports, checklists, forms and other materials are protected by applicable intellectual-property law.

The Client may use reports and photographs supplied specifically for their property for personal, insurance, maintenance and property-management purposes. They may not commercially reproduce, publish or distribute our proprietary materials without prior written permission.

Nothing in these Terms transfers ownership of our intellectual property to the Client.

23. Communications and evidence
The parties agree that routine communications may take place by email, telephone, messaging service or through the client portal.
The Client must keep their contact information up to date.

Electronic records, emails, portal entries, visit reports, photographs, videos, quotations and invoices may be retained and used as evidence, subject to applicable law.

Notices of withdrawal, complaints and termination should be sent by email or another durable written medium that allows the date and content to be established.

24. Complaints and consumer mediation
Complaints should first be submitted to:
Photo Rovers SARL – Village Crows
1 Rue Saint-Étienne
30700 Uzès
France
Email: info@photorovers.fr
 
We will make reasonable efforts to acknowledge and respond to a complaint promptly.
 
If a Consumer’s written complaint has not been resolved directly, the Consumer may refer the dispute, free of charge, to the consumer mediator appointed by Photo Rovers SARL:
 

• Please write us to receive the contact information of our latest mediator: info@photorovers.fr

A mediation request remains subject to the admissibility conditions established by the French Consumer Code and the mediator’s rules.

The European Commission’s former Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not referenced as a dispute-submission mechanism in these Terms.

25. Governing law and jurisdiction
The Contract and these Terms and Conditions are governed by French law.
 
The parties will first attempt to resolve any dispute amicably.
 
A Consumer may bring proceedings before any court having jurisdiction under the mandatory rules applicable to them. If the Consumer habitually resides in another Member State of the European Union, they also retain the protection of the mandatory consumer-law provisions applicable in that country.

For disputes between Village Crows and a Client acting in a professional capacity, the courts having jurisdiction over the registered office of Photo Rovers SARL will have exclusive jurisdiction, to the extent permitted by law.

26. General provisions
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

A failure or delay in enforcing a right does not constitute a waiver of that right.

The Client may not transfer the Contract to another person without our prior written consent. Village Crows may not transfer the Contract in a way that reduces a Consumer’s statutory rights.

No amendment to the Contract is binding unless agreed in writing, except for updates to these Terms that are required by law or apply only to future orders.

The English version of these Terms and Conditions is provided for the Client’s information and contractual use. Where a French version is also provided, the French version shall prevail in the event of inconsistency.

Appendix – Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the Contract.

To:
Photo Rovers SARL – Village Crows
1 Rue Saint-Étienne
30700 Uzès
France
Email: info@photorovers.fr

I/We hereby give notice that I/we withdraw from the contract for the following service:
Service ordered: ______________________________________
Date on which the Contract was concluded: _______________
Name of Consumer(s): __________________________________
Address of Consumer(s): ________________________________
Signature of Consumer(s), only if this form is submitted on paper:
Date: ________________________________________________